We are currently adding to our frequently asked questions page, if you don't see your question, or we haven't gotten around to answering it yet, drop us a line or give us a call, we'd love to help you out!
- I'm getting married in the end of May, when should I purchase my candy buffet candy?
- How much candy should I order?
- How long will it take to get my candy after I order?
- Where is my candy stored before I order?
- Do you have any gluten-free options?
- Why don't you sell chocolate?
- I Want to fill a 1 gallon jar with gumballs, about how much should I order?
- I want to get enough buttermints for each of my 100 guests, how much should I order?
- Do you have any Kosher options?
- What is your favorite candy?
- What if my candy arrives broken?
- What is the typical shelf-life of candy?
- Do you have any low calorie options?
- Do you offer discounts for businesses?
- Do you have any special programs for event coordinators or event halls?
- Can you customize any of your candies?
- How much is shipping?
- I ordered rock candy online once, and it all came broken. How do I know you won't send me broken candy?
- I'm in Las Vegas, can I visit the warehouse, or pickup an order from you directly?
- Can I have my order shipped to my place of business?
- What shipping service do you use?
- Can you ship orders as "gifts," without any pricing information in the packaging?
- What makes Candy Envy different? Why should I buy from you directly?
- Is there a minimum order amount from your store?
- Is your online store secure?
- I want my candy TOMORROW. Can you help me?
- What is your guarantee on your candy?
- Do you offer discounts and promo codes on your site? If so, how do I get them?
- What types of payment do you accept?
- I ordered recently and candy came, but it's the wrong candy; what do I do now?
- I don't like my candy. Now what?
- Does Candy Envy have people to come out and set up candy buffets or do you provide any assistance with candy buffet table setup?
- How do I apply for a job?
- When is Candy Envy actually open?
- Do you guys ever sleep?
- Do you really have a Candy Cat? I have cat allergies! He's not all over the products is he???
- Honey, would you please take out the trash?
I'm getting married in the end of May, when should I purchase my candy buffet candy?
Probably early May would be your best bet. Some online retailers will recommend you purchase your candy more than 2 months in advance. If you're only buying lollipops or rock candy, this works great! Although, we typically recommend 2 weeks to a month. This is because we want you to have the freshest candy possible, so while most of your candy will be fresh for months, some even years (rock candy for example is just as tasty up to 2 years later!), a month in advance of your party will be a pretty good time frame to shoot for. Buttermints especially are best sooner rather than later, so maybe plan to order those with two weeks to spare.
How much candy should I order?
ALL OF IT! Just kidding. That's a much harder question than one would think. Generally speaking, a pound of candy will fill about a 1 quart container. Check out our blog for tricks and tips!
How long will it take to get my candy after I order?
We wish we could teleport our candy straight to you, but we're still working out the details on that. For now, we send our candy the fastest way we know how, with the lightning fast service of the superheroes of the delivery world: okay, okay, we leave the delivery to the US Postal Service. We package your order within hours of it coming in and have it ready to go out in the next mail drop. All orders of 2 items or more will find their way to you via priority mail, and should be to you in fewer than 5 business days, most often 2 - 3 business days. Small single orders are sent usually sent 1st Class and typically arrive in 5 - 10 business days. If you are concerned your package will not make it in time, contact us or select upgraded shipping at checkout.
Where is my candy stored before I order?
We store all our candy for as little time as possible in our super clean (check out our A Grade!), climate controlled warehouse. We monitor the temperature and humidity daily to ensure the best possible environment for your candy. We even store our most sensitive candies in airtight containers and only open them to fill an order... or to check them for freshness, of course.
Do you have any gluten-free/gluten-less options?
Of course! We have a family member that struggles with gluten so we take this one seriously. All of our products are currently gluten-less (no gluten containing ingredients), and many are gluten-free (manufactured in a gluten-free facility). As our product line grows, there is a chance we could have products in the future that may contain gluten or be exposed to gluten in the manufacturing process, but don't worry, we'll be sure to post "gluten-free" on listings that can claim that status.
Why don't you sell chocolate?
Chocolate melts. Plain 'n' simple.
At around 85 to 90° F, depending on the chocolate, your beautifully crafted (we would only go after the best, of course) chocolate would turn to chocolate soup, then by the time it cooled off and heated up a few more times in transit, all the painstaking tempering would be for naught.
We have some amazing associates out there that are able to ship chocolate without too much trouble, but there are plenty that wind up with some less than happy customers, and we simply don't want that. Besides, we're based in Las Vegas. We get excited when it gets down to 90° F, in the middle of the night, in July and August. We KNOW mail gets that warm, and even well over 100° F when it's being loaded for transit, so in an attempt to avoid sending chocolate soup and raking in the unhappy customers, we've opted to stay out of the melty melty chocolate business. Sorry, maybe someday, when we figure out that teleporting thing.
I want to fill a 1 gallon jar with gumballs, how much should I order?
Great question! The simple answer: 2 bags should fill your jar just about perfectly. Want more details, or need information on filling different containers? Keep an eye on our blog! We're always posting helpful tips and tricks!
I want to get enough buttermints for each of my 100 guests, how much should I order?
We recommend 2 bags. Each bag has right around 100 buttermints in it. They average 105, but because we package them by weight, you could get 99 that just happen to be a little bigger or more tender than the typical lot. Even our amazing quality control can't guarantee that each buttermint is exactly the same size and weight. :) So just to be safe, err on the side of excess and you'll likely be able to share 2 mints with each guest!
Do you have any Kosher options?
What is your favorite candy?
Dave: I'll get back to you on that.
Mitch: My wife. Seriously, her name is Candi.
What if my candy arrives broken?
Cry, for a good soldier was lost. Then pull yourself together, take a few pics and get ahold of us! We do our best to protect your candy, but let's be honest, once it leaves our hands, we have no idea who could be drop kicking it through a mailroom, tossing it on your doorstep or cramming it into a tiny mailbox. That being said, you didn't buy broken candy, and you can't use broken candy, so take a picture, send us an email or give us a call, and send it on back! You didn't buy broken candy, so we'll do our best to make it right. Just don't send us used candy... we really don't appreciate receiving used candy.
What is the typical shelf-life of candy?
That definitely depends on the candy. Generally speaking you don't want any food product sitting around for too long, the quality, taste, and texture, will all diminish over time. Of our candies, the hard candies like rock candy and Zotz have fairly long shelf lives, truly they still taste great after a year or even two!
Buttermints and gumballs are far more temperamental. Over time, even in their sealed bags, they lose moisture and eventually become hard. One of our favorite bad reviews (yes, we have a couple... bad reviews...oh, and favorite bad reviews as well!) was left quite sometime after the purchase date and read something like "Taste like little pebble." Truly classic, somehow whenever we quote this line it's in a ridiculous (and undoubtedly bad) Russian accent. But in all seriousness, we take your feedback very, um... seriously. Which is why we urge all of our customers to wait to buy their buttermints and gumballs until just a few weeks from their intended event. We like to sell them well before their best by dates and ensure you enjoy them soon after their arrival so you get the best possible flavor and texture. Please help us in our mission to honor good candy and not suffer the dreaded, "lee-tal peh-bull." See, really bad, Russian accent.
Do you have any low calorie options?
We are always looking to expand our healthier options. We are working on a super secret, amazingly yummy, low calorie line, but you are just going to have to be patient and keep tabs on our new releases. For now, we have Cinna-pix, which are zero calorie toothpicks with a great cinnamon flavor. We also have an extensive line of tiny, flavor packed, lollipops. Check out our Dum-Dums at only 15 calories per pop!
Do you offer discounts for businesses?
Do you have any special programs for event coordinators or event halls?
Yes! Check out our awesome Event Planner programs!
Can you customize any of your candies?
Great question! Tell us what you are looking to do and we'll see what we can do for you!
How much is shipping?
We pride ourselves on the lowest shipping possible! Just $5 ships your order of sweetness. If you order $50 of deliciousness, we drop that shipping cost to $0. That's right, no shipping on any order over $50!
I ordered rock candy online once, and it all came broken. How do I know you won't send me broken candy?
You don't, but we hope you believe us when we say we do our best to get it to you in one piece. That means we bundle them snuggly, cushion them with bubble wrap and mail each order priority. If, after all our effort, you're not happy with the condition of what arrives, get in touch with us and we'll do our best to make it right.
I'm in Las Vegas, can I visit the warehouse, or pickup an order from you directly?
We aren't setup for drop-ins just yet, but if you really want to visit, contact us and we'll see what we can do. As for pickup, with intown shipping, we can have just about anything to you the very next day or so, usually at no additional cost.
Can I have my order shipped to my place of business?
YES! We actually prefer you have your candy shipped to wherever you plan to be when it arrives. Just be sure to entire your desired shipping address at checkout.
What shipping service do you use?
For most orders we use USPS. We are huge fans of their priority mail service and find it magically makes it to most locations within 2 to 3 days, and many of our customers even get their candy in 1 to 2 days (we're talking to you, major metropolitan areas... and most of California, Utah, Nevada, Arizona, Texas...), depending on their location and the time of day they order. Just like any mail, the closer you live to a major hub, the sooner your candy will turn up.
Can you ship orders as "gifts," without any pricing information in the packaging?
We can! Contact us so we can be sure to make a custom packing slip.
What makes Candy Envy different? Why should I buy from you directly?
Check out Our Brand. Of course you can buy Candy Envy Brand Candy through other venues as well, but we have a harder time making sure that everything is just perfect that way.
Is there a minimum order amount from your store?
Yes. Just one package of anything you like! Are we allowed to mandate that everyone gets 1? Ok, so we guess the minimum order would be zero... but we hope that's not the case for you.
Is your online store secure?
We do our very best to provide the safest, most secure shopping experience, for this reason we use Shopify's online storefront.
I want my candy TOMORROW. Can you help me?
We can sure try! Order early in the day, request expedited overnight shipping, and you may even want to give us a call or drop us a line to confirm the estimated delivery. We can't guarantee it will get their tomorrow, for all we know you could live in a tree, deep in the woods, off the beaten path in Maine, but if there is any way to get it to you tomorrow, we'll sure try!
What is your guarantee on your candy?
You can read our entire Return Policy here, but here're the highlights:
If, for whatever reason, you’re not happy with your candy, email us at email@example.com within 5 calendar days from the delivery date, as stated on your shipment tracking, and let’s see what we can do. Please include in your email:
- your order number
- what was damaged and in what way
- a photo of the damaged product(s)
For safety reasons, we do not accept returns of any opened items. All items returned must be in their original, unopened condition for a product-only refund; customers are responsible for the original and return shipping fees.
Our return address is:
There’s a few things that even Mitch and Dave can’t help with, so let’s lay those out now so there’s no confusion later (See our Return Policy for more details):
- Melted Candy
- Amount of Candy (if you accidentally order too much)
- Taste & Color
- Order Cancellations
- Note: we will gladly cancel orders free of charge if you contact us before the shipment goes out.
Do you offer discounts and promo codes on your site? If so, how do I get them?
YES! Share your email with us and we'll share our deals and promo codes with you whenever we can!
What types of payment to you accept?
We can accept Paypal and major credit cards through our Shopify Checkout.
I ordered recently and candy came, but it's the wrong candy; what do I do now?
Don't open it, take pictures, contact us, and we'll do our best to fix it as fast as possible!
I don't like my candy. Now what?
That's a tricky one. Go ahead and drop us a line or give us a call, and we'll see what we can do to help.
Does Candy Envy have people to come out and set up candy buffets or do you provide any assistance with candy buffet table setup?
We do not yet have a buffet setup service available, but we think you'll find it pretty easy with our trusty Candy Buffet Guide. Sign up for our customer appreciation program, or purchase a product, and you get our little e-book helper FREE!
How do I apply for a job?
When is Candy Envy actually open?
We start poking about the shop around 9 AM and often work late into the night. We do our best to be near the phones and email between about 10 AM and 5 PM.
Do you guys ever sleep?
Not much! Luckily we run on positive feedback and good vibes from our happy customers. When it is time to sleep, we can't stop thinking about candy!
Do you really have a Candy Cat? I have cat allergies! He's not all over the products is he???
We do, and he's a beast. You would think we stuff him full of candy, but he just eats cat food, and the occasional bit of tuna. The good news is he has no contact with the candy we sell OR the candy warehouse. He only gets his samples when Dad brings them home. He's a huge fan of anything that rolls or comes in a crinkly wrapper. Truth be told, we have never actually given him candy. He steals it. Like a graceless fluffy ninja he lumbers onto the table, desk, or counter, usually after a few attempts, and bats it to the floor... typically while the family sleeps. Or attempts sleep rather. The sleeping ends abruptly when his giant fluffy bottom thumps to the ground in pursuit of candy. Want to meet our loveable lug? He's planning to photobomb the Instagram account soon, stay tuned!
Honey, would you please take out the trash?
Yes Dear. Wait a minute...