Well this isn’t good. If you’re looking at this section, you’re most likely not happy. Which means we’re not happy. So much unhappiness. That’s bad mojo. We need to fix this. And fast.
Or maybe you’re like Mitch and just reaaally like to be prepared before you make a purchase. If you’ve already created a comparative analysis spreadsheet on different candy companies’ return policies, you and Mitch may have just become best friends. No charm bracelets needed.
Either way, here’s the deal with our “return” rules:
Candy should be fun and make you happy. If, for whatever reason, you’re not happy with your candy, email us at firstname.lastname@example.org within 5 calendar days from the delivery date as stated on your shipment tracking, and let’s see what we can do. Please include in your email your order number, what was damaged and in what way, and a photo of the damaged product(s). Mitch and Dave still personally handle all customer service calls and emails, even the ones that just tell them how great their candy is!
For safety reasons, we do not accept returns of any opened items. All items returned must be in their original, unopened condition for a product-only refund; customers are responsible for the original and return shipping fees.
Our return address is:
There’s a few things that even Mitch and Dave can’t help with, so let’s lay those out now so there’s no confusion later:
Ugh. Frustrating. You order some deliciousness and instead of lots of individual pieces, you’ve got one MASSIVE delicious blob. Or you bought the round gumballs, but they got too hot and now you’ve got oval gumballs. Mitch and Dave are good at a lot of stuff, but controlling the weather is just a bit outside their scope of awesome. We can’t guarantee the product won’t melt so we don’t issue refunds for melted candy unless you selected “Next Day” shipping.
Some things to keep in mind when you order candy:
- Candy Envy currently doesn’t offer refrigerated or insulated shipping (we’re working on it)
- How long might the package sit outside in your mailbox or at your doorstep
- Our product will be shipped from Las Vegas. While our warehouse is temperature-controlled, we don’t know the temperatures of the buildings and delivery trucks that the package will be in while traveling to you.
Amount of Candy
While it’s pretty uncommon for us to hear “Ugh, I just have too much of this amazing candy! What should I do with it all???” we’ve heard it’s possible. Please make sure you double check your order size is appropriate for the event.
Taste & Color
Candy Envy takes pride in making sure our products are taste and color-consistent. However, each batch is unique to itself, so there might be a little bit of variation. Also, depending on the color format on the screen of the device you’re using to view the product, what you see in the picture and what you get at your door, might be slightly different. We don’t encourage you to lick your monitor to check for taste; it won’t work. That’s just gross.
You order candy. You pay for candy. You want your candy! We get it. So, when you’re order comes in, we jump on it right away. We strive to get your order shipped in 1 full business day (Monday-Friday, excluding holidays). So if you need to cancel your order for any reason, give us a call at (702) 850-1925 or email us at email@example.com as soon as you can. If the order hasn’t been sent yet, we’ll gladly (sadly) cancel it for you. If it’s already shipped…there’s not much we can do, but you’re consolation prize is amazing candy! So that’s nice.
We spend a lot of time making sure our candy is packaged in a manner that keeps it as safe from breaking as possible. As much as we hope the shipping process will treat your package of candy as gently as we do, sometimes that just doesn’t happen. The result can equal the dreaded “broken candy”. After taking the appropriate amount of time to mourn the loss, let us know right away. Mitch and Dave have this crazy belief you should get what you pay for.
Indication of Agreement
So that’s the scoop. If you decide to place an order with us (and we really hope you do) we’ll take that as your agreement with our policies listed above.